FREQUENTLY ASKED QUESTIONS

What payment methods can I use to make my purchase?

We have the following payment methods: PAGSEGURO

What is the shipping cost?

Shipping costs will be displayed based on the total purchase price and your location at checkout prior to purchase.

How are shipments made?

We work with:

Where can I receive my order?

We ship nationwide.

How long will it take for my order to be delivered?

Delivery times vary depending on the city and state, as well as the selected method: SEDEX or PAC. This period begins to be counted from the confirmation of payment made by PAGSEGURO.
In some cases, it may take up to 24 business hours for the payment to be released. In cases of payment via bank slip, the sooner the payment is made, the faster the purchase will be released.

What is the deadline for making an exchange?

If you regret your purchase, you have up to 7 days after purchase to request a refund.

What should I do if the product does not arrive in good condition?

Please contact us at antidoteshop01@gmail.com and we will send you a new one.